Tel: +52 755554-36-19. Email : vepao@yahoo.com

Some Things To Know Before You Contact Us.

 

Important Information

 

HOW TO RESERVE

Please provide the following information:

  1. Your full name, telephone number (including area code), and e-mail.
  2. Number of guests, inlcuding children.
  3. Your preferred arrival and departure dates.
  4. Acceptance of Payment and Cancellation Policies (outlined below). A confirmation message will be sent to you after receiving all the information above. Please print it out and bring it with you.
  5. A deposit is required once you receive your confirmation to secure all reservations (see below).

 

PAYMENT POLICIES

  1. US DOLLARS OR MEXICAN PESOS CASH ONLY. - We cannot accept Credit Cards, nor Travelers Checks.
  2. A deposit is required to secure all reservations.
     A) If you are abroad, you will be requried to wire transfer the deposit amount in US Dollars to a bank account in the United States.
       Fees may apply. All fees are to be paid by guest.
     B) If you are currently in Mexico, you must deposit the required deposit amount into our bank account.
  3. The details to facilitate this process are sent with the confirmation message.
  4. Please send ONLY the amount of deposit requested. We are a Mexican business and need to collect income in Mexico for tax purposes.
  5. The remainder of the rental fee is to be paid shortly after arrival in US DOLLARS OR IN MEXICAN PESOS at the current exchange rate of the date of arrival.
 

CANCELLATION POLICIES

  1. Deposit is NON REFUNDABLE on cancellations made within 90 DAYS prior to original arrival date.
  2. Deposit is NON REFUNDABLE on arrival/departure date changes made within 60 DAYS prior to original arrival date
  3. Deposit amount is NON REFUNDABLE on early departures or late arrivals.
  4. Cancellation Policies time frames vary according to the season.

 

OPTIONS FOR OBTAINING MEXICAN PESOS

  1. The simplest option, and best exchange rate, is to use your ATM card at one of the many ATM's in downtown Zihuatanejo or those at the supermarket, Comercial Mexicana. Maximum withdrawal is typically $5,000 pesos per day.
  2. Scotia Bank (and perhaps others) will exchange US dollars, but you must present your passport and have a copy of it.
  3. There are several "Casa de Cambio" (Exchange Houses) that will accept US dollars. Be prepared to present your passport.

 

NO PETS are allowed in the rooms or on the property at any time.